Network Emergencies
Esg Shutterstock 152503298 Digital Only

We’re focused on minimising our environmental impact, fostering a workplace where everyone feels like they belong and upholding the highest standards of corporate governance. By doing this, we’re not just creating value for our stakeholders; we’re making a positive impact on the communities we’re part of. Working this way is more than a promise – it’s who we are.

We’ve organised our ESG efforts into five key areas: our people, our customers and communities, the environment, health and safety, and risk and compliance.

Our people

We understand the importance of providing a diverse and inclusive workplace where everyone feels valued, respected and empowered. And we’re committed to supporting professional development, wellbeing and open communication, so everyone has the chance to thrive and contribute to our shared success.

What this looks like:

  • We stay engaged so everyone feels heard and connected.
  • We’re building a diverse team where everyone feels valued.
  • We prioritise physical and mental wellbeing.
  • We provide meaningful rewards and benefits.
  • We invest in our team, attracting great talent and giving opportunities to learn and develop.
Last Mile: Office

Our customers and communities

Our customers’ experience really matters, which is why we always take feedback seriously and go the extra mile to deliver exceptional products and services.

We’re proud to be part of our local communities and we show that by supporting charities that create positive social change. It’s our way of being true to our values.

What this looks like:

  • We act on customer feedback, because that’s how we get better.
  • We respond to customer needs to make sure we’re providing what they’re asking for.
  • We give back to our communities and are proud to support local initiatives.
  • We’re committed to supporting charitable projects that have a positive social impact.
Last Mile: Welborne

Our environment

We’re passionate about taking real action to manage our environmental impact and are always looking for new ways to minimise carbon emissions, reduce waste and adopt sustainable practices. We promote a sustainable culture within our company and communities, taking responsibility for protecting natural resources and building a better future for generations to come.

What this looks like:

  • We track our carbon footprint and find smart ways to manage it effectively.
  • We’re always looking for new ways to lessen our impact on the environment.
  • We build and maintain group-led environmental management systems.

We help our customers and their stakeholders make the switch to greener, low-carbon utility solutions.

Last Mile: Welborne

Our safety

Health and safety is a core priority. We follow rigorous safety protocols, ensure everyone gets thorough training and promote a ’miles safer’ culture to protect all our colleagues and stakeholders.

What this looks like:

  • We keep clear processes, policies and procedures to comply with the highest health and safety standards.
  • We’re always working to improve everyone’s health and safety awareness, from colleagues to suppliers.
  • We ensure our people at every level are engaging in safety practices and encourage managers and employees to share best practices.
  • We advocate open conversation and encourage employee feedback to help shape safer processes and behaviours.
Last Mile Oxfordshire 47

Our governance

We’re serious about good corporate governance and are committed to transparency, accountability and ethical conduct. Our robust risk management and compliance frameworks safeguard our operations, build stakeholder trust and support long-term sustainability.

What this looks like:

  • We always maintain good corporate governance principles.
  • We undertake responsible procurement.
  • We implement effective risk and regulatory management systems.
  • We carry out effective and documented risk management.
  • We have robust business continuity plans and ‘access from anywhere’ ICT infrastructure.
Last Mile: Office