and
are now
At Last Mile, Health and Safety is our first priority is when it comes to the design, build, operation and maintenance of our multi-utility networks. We are regulated by Ofgem and Ofwat, and our heat networks are registered with the Heat Trust. We have a responsibility to provide high standards, so you can be assured that we aim to minimise any disruption in supply to your homes and businesses.
We have a team of emergency support professionals here to offer you advice and reassurance if you are in need of assistance.
Accessibility: Speech and/or Hearing Impaired
Relay UK
Relay UK helps people with hearing or speech difficulties communicate with anyone over the phone using the national relay service.
Simply dial:
- 18002 before the phone number if you want the relay assistant to convert your typed text into speech for the hearing person on the other end.
- 18001 before the phone number if you want to receive speech‑to‑text.
Further information can be found here: About Relay UK | Relay UK
Electricity Emergency
In the event of a power cut or electricity emergency, simply call the National Emergency number 105 from your landline or mobile phone*.
In addition to the 105 National Emergency number, you can call our own Electricity Emergency number which is 0800 804 8688.
*105 is a free service for people in England, Scotland and Wales and you can call the number from most landlines and mobile phones.
To find out more, visit powercut105.com
You can find further information here: Dealing with power cuts
For a copy of the Last Mile complaints procedure click here.
Gas Emergency
If you smell gas or have another gas emergency, please call 0800 111 999.
For a copy of the Last Mile complaints procedure click here.
Energetics’ electricity and gas networks are now managed by Last Mile Asset Management. You’re in the right place to report an emergency or safety issue related to an Energetics network.
Heat Networks
If you’re experiencing problems with your heat supply, you can check whether there is an issue with our network on the Last Mile Heat website.
Network issues don’t always affect every home, so if your network is showing as working normally but you think there’s a problem, please call and let us know.
Tel: 0330 043 1478 (Mon–Fri, 9am–5pm).
24-hour emergency number: 0330 043 1596.
If you suspect there’s an issue with your heat pump, please check the manufacturer’s warranty information. A local heat pump engineer would also be able to help.
Water and Wastewater Networks
Unplanned incidents or emergencies
In the event of any unplanned incidents or reporting of emergencies or matters relating to public health, domestic household and non-household customers should be directed to our Operational Contact Centre on the number below where our team will be able to deal with contacts 24 hours a day, 365 days a year.
Emergencies
Call our 24-hour helpline if you have an emergency
Tel: 0330 111 2014
Connected customers
Information for customers who are connected to our networks