For Wates Residential, Last Mile’s innovative asset value model was a key factor in the decision to award the contract. The developer will recover almost half of the capital costs of the heat network through forward-funded rebate payments, removing a potential financial barrier to choosing one of the lowest-emission heating technologies available. This approach – uniquely available through independent utility providers such as Last Mile – enables both Wates Residential and Cardiff Council to meet their ambitious sustainability targets while preserving budgets.
As of 27 January 2026, Ofgem formally regulates heat networks in the UK, bringing consumer protections in line with other utilities to ensure fair pricing, support for vulnerable customers, service security, and robust technical standards. The new regulations are based upon the Heat Trust’s voluntary customer protection scheme that sets service standards for billing, support, and complaints. Last Mile is regulation-ready, having already enrolled all of its 2,000 heat connections across 13 heat networks with the Heat Trust’s scheme. Its heat networks have also been recognised with multiple awards, winning the Association for Decentralised Energy’s Heat Network Award 2025 and Utility Weeks’ Innovation Award 2025.